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Pattern For Building a Resilient Organization
Here’s why I am not disappointed when only 9 people show up to a workshop that hundreds were invited to . . .Because over 80 more showed up on Zoom. That was our experience with a local company that invited all their U.S. branches to take part in one of our workshops. Participants were given…
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I Do Not Think It Means What You Think It Means
Another way we have facilitated Business Development is through building community support in new markets and representation at Zoning Boards. A national brand was planning their first opening in a nearby state, yet found massive local neighborhood opposition. Some investigation revealed that the source of the funding to oppose the location was not connected to…
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Herding Kittens
The challenge for this luxury home developer was that they offered so many choices to make their models feel custom and unique that it became nearly impossible to digest the huge sets of plans for each sale into something that could be built accurately on-site. A system was needed so that mistakes could be avoided.…
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A Few Good Men
Here is a case study in providing executive coaching and designing management processes for a Class-A licensed contractor. They had relatively low annual revenue because of limiting themselves to Kitchen and Bath remodeling, turning down larger projects that would often come in from their trustworthy customer referral stream. They had been uncomfortable stretching out of…
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Don’t Tell Others What to Do
Many of my client’s customers approached home additions and renovations from the standpoint of “what is it possible to do” instead of “what do we need”. This is where a manager goes from comparing apples & oranges, to adding bananas and walnuts and avocados to the mix. It can be really difficult to evaluate non-comparables.…
PATTERN4building
